Refund Policy
Return & Refund Policy
- Send you query at The Auto Ventures WhatsApp 0332-4677131 or The Auto Ventures Facebook Page www.facebook.com/theautoventures or Email us on info@theautoventures.com
- Mentioned your issue for the return.
- You will receive a form for return.
- Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
- Pack your the auto ventures parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.
- Send through Pakistan Post to our given address on shipping label.
Conditions for Returns
1. The product must be unused, unworn, unwashed and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of The Auto Ventures packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box or Product label.
Returns Policy
1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
2. Please note that some products are not eligible for a return if the product is ”No longer needed”.
3. Change of mind is not applicable for return or refund.
The Auto Ventures items: 7 Days; Return and refund.
Not eligible for return if the item is “No longer needed”.
4. NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is non-refundable.
The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control.
| Modes of Refund | Description |
|---|---|
| Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by The Auto Ventures, please contact your personal bank. |
| Easypaisa Wallet | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by The Auto Ventures, please contact your personal bank. |
| Bank Deposit | The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options |
Pre-Paid Orders Failed/False Delivery Refund Grid:
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Debit/Credit Card | Debit/Credit Card | 25 Working Days |
| HBL Direct Transfer | HBL Account | 20 Working Days |
| Jazz Cash | Jazz Cash Account | 16 Working Days |
| EasyPaisa | EasyPaisa Account | 17 Working Days |